Shipping Policy

For in-stock items, we aim to have all Australian Orders shipped the same day if placed before 10am (AEST) Monday to Friday. Orders placed outside of our business hours will be processed on the next business day. Fulfilment times may vary during sale periods depending on demand. 

We will ship using a standard Australia Post service or a courier service whereby you can track your order easily.

Shipping notifications will be sent when the parcel has been dispatched.  Once a delivery has been picked up by the courier, it is no longer our responsibility.  It is the customers responsibility to inform us if an order has not arrived in a timely manner.  We will then contact the courier to investigate further.

Please ensure your delivery details are correct as we are unable to re-direct packages once your order has been dispatched.

Australia:

Standard Shipping Australia-Wide – Rate Based (See checkout for prices)

Free Shipping – Orders over $80.

Express Australia Post Shipping Australia-Wide – Rate Based (See checkout for prices)

International:

Standard International Shipping – Rate Based (See checkout for prices)

Express International Shipping – Rate Based (See checkout for prices)

Australia Post estimates 2-3 business days for Metro Areas and 4-7 business days for Regional Australia

Any delivery date or times specified by us is a best estimate and based on information from Australia Post.  The Spice Edit will not be liable for any reasonable and unavoidable delays in delivery.

Pre-ordered products will only be shipped when they are available.

The Spice Edit ships internationally and will make every effort to ensure your order is properly prepared for international transit. However, it is the customer’s responsibility to be aware of and comply with their local import regulations, duties, taxes and restrictions.

Before placing an order, please confirm that the items you are purchasing can be legally imported into your country. If a shipment is refused, returned, or denied entry by customs, we will issue a refund for the product(s) only, minus any shipping and handling costs incurred.

Customer care is available 9:00am – 5:00pm AEST Monday – Friday.

Tel: +61 (0)4 2513 7919
Email: [email protected]